Refund/Cancellation Program Policy

RECREATION PROGRAMS CANCELLATION AND REFUND POLICY

DEPARTMENT Operations - Recreation
POLICY NUMBER 001-19
EFFECTIVE DATE February 27, 2019
APPROVED BY: Resolution 2019-042

General:

• Refunds submitted after course/program has started will only be issued for medical reasons.

• No refunds will be granted after a course/program has been completed.

• A $10.00 administration fee will be charged on all refund applications, except those cancelled by the Parks and Recreation Department.

• Refunds/make-ups will not be issued for course/programs cancelled due to inclement weather.

31+ Days:

• Cancellations made 31+ days prior to the course/program start-date will receive a full refund, less an administration fee of $10.00.

Within one month (30 days):

• Cancellations made within one month (30 days) prior to the course/program start-date will receive a 50% refund, less an administration fee of $10.00. 

Within one week (7 days):

• Cancellations made within one week (7 days) prior to the course/program start-date will not be eligible to receive a refund.

• Note: Course/program status is decided 7 days prior to program start date. Your withdrawal may put the class below the minimum number required to operate.
Medical related cancellations:

• A prorated refund will be issued for any remaining course/program, less an administration fee of $10.00, provided no more than 75% of the course/program is complete. A physician’s verification will be required in writing. The request must be made within five (5) working days of the situation.

Course/Program cancellation by the Parks and Recreation Department:

• A full refund will be issued for a course/program cancelled by the Parks and Recreation Department. No administration fee will apply.