Cancellation and Refund Policy
GENERAL
• Refunds will not be granted once a course or program has been completed.
• Refunds requested after the start of a course or program will only be issued for medical reasons.
• A $10.00 administration fee applies to all refund applications, except for those cancelled by the
Recreation, Community & Economic Development Department.
• No administration fee will be charged for transfers within a program.
• Refunds will not be issued for swimming lessons cancelled due to inclement weather or facility closures, except in the following cases:
• If more than 40% of classes are impacted (4 out of 10 lessons) a request can be made for consideration for partial reimbursement of the program pending review.
• If a private or semi-private class is cancelled. The township will work to provide alternative lesson dates.
REFUND PROCEDURE BASED ON CANCELLATION TIMING
• 10 Business Days or More: Cancellations made 10 business days or more before the course or program start date will receive a full refund, minus a $10.00 administration fee.
• 5 Business Days or More: Cancellations made 5 business days or more before the course or program start date will receive a 50% refund of the program fee. The administration fee will be waived.
• 5 Business Days or Less: Cancellations made 5 business days or less before the course or program start date will not be eligible for a refund. The administration fee will be waived.
COURSE/PROGRAM CANCELLATION BY THE RECREATION, COMMUNITY & ECONOMIC DEVELOPMENT DEPARTMENT:
• A full refund will be issued for any course or program cancelled by the Recreation, Community & Economic Development Department, with no administration fee applied, notwithstanding clauses listed above.
Phone: 519.848.3620 x 4335
Email: recreation@wellington-north.com
Mailing: 7490 Sideroad 7W Kenilworth ON N0G2E0
